Terms of service
Last updated: 27 October 2026
Welcome to Hollinest. These Terms of Service govern your access to and use of https://hollinest.shop/ and purchases made through our online store.
By using our website or placing an order, you agree to these Terms, subject to your statutory rights under applicable UK law.
1. Business Information
Store name: Hollinest
Website: https://hollinest.shop/
Email: contact@hollinest.shop
Phone: +44 117 410 2151
Business address: Sullivan Avenue, London, CF5 3EY, United Kingdom
2. Use of Our Website
You agree to use our website lawfully and not to:
- Engage in fraudulent or unlawful activities.
- Interfere with the security or operation of the website.
- Attempt to gain unauthorised access to our systems.
- Submit false or misleading information.
- Use our website in a way that infringes the rights of others.
We may restrict access where reasonably necessary to protect our website, customers or business, subject to applicable law.
3. Products and Product Information
We aim to ensure that product descriptions, images, prices, specifications and availability information are accurate and up to date.
Product images are provided to illustrate the products. Minor differences in colour or appearance may occur because of screen settings, lighting or manufacturing variations.
Any material product characteristics and limitations will be described as accurately as reasonably possible.
We may update product information to correct errors or reflect changes, but such changes will not remove rights arising from orders already accepted.
4. Prices and Payment
All prices are displayed in British Pounds Sterling (GBP) unless stated otherwise.
Applicable taxes and mandatory charges will be presented as required by law. Any delivery charges will be displayed before you complete your purchase.
Payment must be completed using one of the payment methods available at checkout.
Payments are processed by the relevant payment provider. We do not ordinarily store complete payment card details.
If a genuine pricing error is identified before an order is accepted, we may contact you to explain the correct price and give you the opportunity to proceed or cancel. We will not change an agreed price without your consent.
5. Orders and Contract Formation
When you place an order, you are making an offer to purchase the selected products.
You will normally receive an order confirmation email acknowledging receipt of your order. This acknowledgement does not necessarily constitute acceptance.
A contract is formed when we confirm that your order has been accepted, as specified in the checkout process or order communications.
We reserve the right to decline an order where reasonably necessary, including in cases of suspected fraud, product unavailability or material pricing errors.
If we cannot fulfil an order after payment has been taken, we will notify you and arrange an appropriate refund.
6. Product Availability
All products are subject to availability.
If an item becomes unavailable after your order is placed, we will contact you and explain the available options. These may include a refund or an alternative product, if you agree to the substitution.
We will not substitute a materially different product without your agreement.
7. Shipping and Delivery
We currently serve customers in the United Kingdom, subject to the delivery options available at checkout.
Orders are generally processed within 1–2 business days, and estimated shipping transit time is 3–5 business days after dispatch.
Estimated total delivery time is approximately 4–7 business days, unless a different timeframe is stated for a particular product or agreed with you.
Delivery estimates are not guaranteed dates. However, we will comply with our legal obligations regarding delivery, including applicable statutory deadlines.
Shipping costs and available delivery options will be displayed at checkout before you complete your purchase.
For further information, please review our Shipping Policy.
8. Cancellations, Returns and Refunds
Eligible UK online purchases generally benefit from a statutory right to cancel within 14 days of receiving the goods, followed by a further 14 days to return them after notifying us of cancellation.
Certain exceptions may apply under consumer law.
Our Return & Refund Policy explains how to request a return, how refunds are processed and how return shipping costs are handled.
Nothing in these Terms limits your statutory rights relating to faulty, damaged, incorrectly described or otherwise non-conforming products.
9. Faulty or Incorrect Products
We aim to supply products that are of satisfactory quality, fit for purpose and as described.
If you receive a faulty, damaged or incorrect item, contact contact@hollinest.shop with your order number and details of the issue.
Depending on the circumstances, you may be entitled to a refund, repair, replacement, price reduction or another remedy under applicable law.
We will cover return costs where legally required.
10. Promotions and Discount Codes
We may offer promotional prices, discount codes or special offers from time to time.
Any applicable conditions, expiry dates, exclusions and eligibility requirements will be stated with the relevant offer.
Discount codes cannot be combined unless expressly stated.
We will present promotional prices accurately and comply with applicable consumer protection and advertising requirements.
We may amend or withdraw future promotions, but this will not remove rights arising from an offer already validly accepted.
11. Intellectual Property
Content on our website, including original text, graphics, logos, design elements and other materials, is owned by Hollinest or its respective licensors unless otherwise stated.
You may use the website for lawful personal shopping purposes.
You must not reproduce, distribute or commercially exploit protected content without permission, except where permitted by law.
Third-party names and trademarks remain the property of their respective owners.
12. Third-Party Services
Our website may use or link to third-party services, including payment processors, delivery providers and website applications.
These providers may have their own terms and privacy policies.
We are not responsible for independent websites that we do not control. However, the use of third-party services does not remove our responsibilities to customers under applicable law.
13. Privacy and Personal Information
We handle personal information in accordance with applicable UK data protection legislation.
Our Privacy Policy explains what information we collect, how we use it, when we share it and what rights you may have regarding your personal data.
Please review our Privacy Policy for further details.
14. Website Availability
We aim to keep our website available and functioning properly, but uninterrupted access cannot be guaranteed.
Maintenance, technical issues or events beyond our reasonable control may temporarily affect website availability.
Nothing in this section excludes any legal rights or remedies available to consumers.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or breach of statutory consumer rights.
Subject to applicable law, we are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.
Nothing in these Terms restricts rights or remedies available under mandatory consumer protection legislation.
16. Events Beyond Our Reasonable Control
Where an event genuinely beyond our reasonable control affects an order, we will take reasonable steps to minimise the impact and inform you where appropriate.
Your statutory rights concerning delivery, cancellation and refunds remain unaffected.
17. Changes to These Terms
We may update these Terms to reflect changes to our business, website or applicable legal requirements.
The latest version will be published on this page with an updated revision date.
Changes will not retrospectively remove rights arising from contracts already formed.
18. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.
Nothing in these Terms prevents you from bringing proceedings in a court that has jurisdiction under applicable consumer law.
If you have a complaint, please contact us first so we can try to resolve it.
19. Contact Information
For questions about these Terms, products, orders or customer support, please contact:
Hollinest
Website: https://hollinest.shop/
Email: contact@hollinest.shop
Phone: +44 117 410 2151
Address: Sullivan Avenue, London, CF5 3EY, United Kingdom
Thank you for shopping with Hollinest.