Shipping policy
Last updated: 27 October 2026
At Hollinest, we aim to provide a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver orders placed through https://hollinest.shop/.
1. Shipping Destinations
We currently ship to addresses within the United Kingdom, subject to availability and the delivery options displayed at checkout.
2. Order Processing Time
Orders are processed after payment has been confirmed.
Our order processing time is 1–2 business days.
Orders placed on weekends or UK public holidays will generally begin processing on the next business day.
Once your order has been prepared and dispatched, you will receive a shipping confirmation where applicable.
3. Shipping and Delivery Time
Our estimated shipping transit time is 3–5 business days after dispatch.
The estimated total delivery time, including order processing, is approximately 4–7 business days.
Delivery times are estimates and may vary depending on your location, carrier operations, public holidays or circumstances beyond our control.
Business days exclude Saturdays, Sundays and UK public holidays.
Unless a different delivery period is agreed, we will comply with applicable UK consumer law regarding delivery deadlines.
4. Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Please review the available delivery options and charges before placing your order.
We will not add undisclosed shipping charges after an order has been accepted.
Any free-shipping promotions will be clearly identified along with their applicable conditions.
5. Order Confirmation and Tracking
After placing an order, you will receive an order confirmation email.
Where tracking is available, tracking information will be sent after your order has been dispatched. Please allow time for tracking details to become active.
If you have questions about your order, please contact us using the details below.
6. Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate when placing your order.
If you notice an error, contact us as soon as possible. We cannot guarantee changes once an order has been processed or dispatched.
7. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate the delay and work with the delivery provider where necessary.
Hollinest remains responsible for its legal obligations regarding delivery. Your statutory consumer rights are not affected by this policy.
8. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or different from what you ordered, please contact us with your order number and a description of the issue. Photographs may help us investigate.
We will review the issue and explain the appropriate next steps in accordance with applicable consumer law.
9. Contact Information
Hollinest
Website: https://hollinest.shop/
Email: contact@hollinest.shop
Phone: +44 117 410 2151
Address: Sullivan Avenue, London, CF5 3EY, United Kingdom
For shipping or delivery enquiries, please contact our support team by email or phone.
10. Changes to This Policy
We may update this Shipping Policy to reflect changes to our delivery services, business operations or legal requirements. The latest version will be published on this page.
Thank you for shopping with Hollinest.