Privacy policy
Last updated: 27 October 2026
At Hollinest, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, make a purchase or contact us.
This policy applies to https://hollinest.shop/ and our associated customer services.
1. Who We Are
Hollinest operates an online store serving customers in the United Kingdom.
Store name: Hollinest
Website: https://hollinest.shop/
Email: contact@hollinest.shop
Phone: +44 117 410 2151
Business address: Sullivan Avenue, London, CF5 3EY, United Kingdom
For privacy-related enquiries, please contact us using the details above.
2. Personal Information We Collect
Depending on how you use our website, we may collect the following information.
Information You Provide
When you place an order, contact us or subscribe to marketing communications, we may collect:
- Full name
- Email address
- Telephone number
- Billing and delivery addresses
- Order details and purchase history
- Customer service messages
- Account details, where applicable
- Marketing preferences
- Other information you voluntarily provide
Payment Information
Payments are processed through the payment providers available at checkout.
We receive transaction information needed to confirm payments, fulfil orders, process refunds and maintain financial records. We do not ordinarily store complete payment card details.
Information Collected Automatically
When you browse our website, we may collect:
- IP address
- Browser and device information
- Operating system
- Pages visited and website interactions
- Referral sources
- Cookie identifiers
- Approximate location derived from technical information
This information helps us operate, secure and improve our website.
3. How We Use Your Information
We may use your personal information to:
- Process payments and fulfil orders.
- Arrange delivery and provide tracking updates.
- Respond to questions and provide customer support.
- Manage cancellations, returns and refunds.
- Maintain and improve our website.
- Detect fraud and protect our business and customers.
- Measure website performance and advertising effectiveness where permitted.
- Send marketing communications where legally permitted.
- Meet applicable legal, accounting and regulatory obligations.
4. Legal Bases for Processing
Under the UK GDPR, we process personal data using an appropriate lawful basis, depending on the circumstances.
Contract: To process orders, arrange delivery and provide customer support relating to purchases.
Legal obligation: To maintain required accounting records and comply with applicable laws.
Legitimate interests: To protect our website, prevent fraud, improve our services and manage our business, where those interests do not override your rights.
Consent: Where required, including for non-essential cookies and certain marketing activities.
Where processing relies on consent, you may withdraw your consent at any time.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support essential shopping functions, remember preferences, understand website performance and measure advertising campaigns.
These may include:
- Essential cookies: Support shopping carts, checkout and security.
- Analytics cookies: Help us understand how visitors use our website.
- Advertising cookies: Help measure advertising performance and, where permitted, support relevant advertisements.
- Preference cookies: Remember selected settings.
We will obtain consent before using non-essential cookies where required by UK law.
You can manage your preferences through our websit