Returns

If you change your mind about an online order, you can cancel it within 14 days of receiving your goods, as set out in the UK Consumer Contracts Regulations.

How to return

  1. Email hollinest1@outlook.com with your order number and the items you are returning, within 14 days of delivery.
  2. Send the items back within 14 days of telling us, unused and in their original packaging where possible, to the returns address below.
  3. We refund the item price and the standard delivery cost to your original payment method within 14 days of receiving the items back.

Good to know

  • Return postage: [MERCHANT TO CONFIRM]: who pays to send a change-of-mind return back.
  • Store returns window beyond 14 days: [MERCHANT TO CONFIRM]
  • Faulty or incorrect items: contact us and we will put it right. This does not affect your statutory rights under the Consumer Rights Act 2015.
  • Maker warranties mentioned on product pages: [MERCHANT TO CONFIRM]: how warranty claims are handled for UK customers.

Returns address: Hollinest, [MERCHANT TO CONFIRM] (business name and full address), London, United Kingdom.